Due to government restrictions connected with COVID-19, you may experience delays in pickup and delivery. We regret the inconvenience and request you to please bear with us in this extremely challenging situation.

Terms & Conditions


The genetic risk profile is not diagnostic in nature and should not be used as one. "High risk" for certain conditions does not necessarily mean that the patient will get that condition either now or in the future. Environmental factors and lifestyle related factors heavily influence the outcome of many of these conditions.


Vieroots collects the following information:

  • From visitors to our website, we collect their demographics, IP address and behavior on our website.
  • Registered customers provide details of name, email, mobile, and billing and shipping address. This information is securely stored in our CRM.
  • Customers who purchase genetic tests or counseling service provide their health history through a questionnaire (available offline/online). Once the genetic test is done, their data is analyzed and reports are sent.


We do not share this information to any third-party mailing lists. We may use this information to assist you in your use of our products, to assess the usefulness of product features, to request feedback about your satisfaction with our products, and to send you information about other products of ours.


Report generation

Your health and genetic information is confidential. The primary use of genetic information is to assess your genetic predisposition and report this to you (please note that your health history is not used in this report). Following your genetic counseling , we prepare an action plan to achieve your health goals - this report utilizes your health history and genetic information.

De-identification of data

Before your blood/saliva/other sample enters our lab, we make sure it is assigned a unique ID and de-identified, so that your personal information is not accessible to all. Only authorised personnel from our team have access to this information. Throughout the processing, your sample is tracked by our wellness team.

Research use

Considering the importance of genetic and health information in research, we use this information without any personal identification for further analysis, with customer’s consent. During sample collection, we send out a consent form to all customers.


We do not share any information with unaffiliated parties, except where required to provide you or your organization the ability to use the product as desired or where required to do so by law. If your sample has come to us from a channel partner or a healthcare provider, they may have access to your reports and other information. Vieroots will not be held responsible for any violation of privacy in such cases. In the future, Vieroots may sell business units, product lines, or other assets. In such cases, customer information may be one of the transferred business assets. Also, if Vieroots or substantially all of its assets were to be sold, customer information would be one of the transferred assets. In all such cases, Vieroots may disclose the customer information prior to the transaction to a prospective purchaser and its representatives in connection with the purchaser's due diligence investigation.

Refund & Cancellation

30 Day Return Policy
We offer you complete peace of mind while ordering at Vieroots - you can return all items within 30 days of receiving the product. However, please ensure that the product is unused and the tags, boxes and other packaging is intact. In case if you have used the product and you are not satisfied with what you have bought, then we'll still take it back within 14 days from the date of delivery, provided not more than 30% of the content inside the bottle is used. If you have paid by card then we will reverse the payment back to the payment mode/account that was originally used to make the transaction. 

Please note that you may be charged for the delivery fee and the pickup fee as applicable.

Return Policy
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at [email protected] within 30 days of receiving the product. We will arrange a reverse pickup for the product and then issue either a full refund or redeemable Vieroots Privilege points or a different item in exchange, as per your request.

Please note

-That replacements are subject to availability of the particular product.
-It is subjected to price changes or variant that may not be under our control.
-You may be charged for the delivery fee and the pickup fee as applicable.

Return/Refund Policy for near to expiry products
warehouse/clearance sale products are sold at a heavy discount rate. The expiry date is clearly mentioned on the website for all the products offered under warehouse sale. Once the product is purchased under this offer, it will not qualify for any return, exchange or refund under any reason.

Always consult with a qualified healthcare professional prior to taking any dietary supplement.

Cancellation Policy
In order to confirm cancellation of item(s) in your order before it is dispatched, kindly indicate your refund preference.
There are two modes of refund:
Vieroots Privilege Points - If you choose this option, the amount will be added to your Vieroots wallet.
Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of item(s) in your order, Vieroots will complete the cancellation and initiate the refund, depending on your preference.

Shipping Policy Shipment processing time 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout. Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Damages Vieroots.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. 

Grievance Redressal:

Standard Operational Procedure for Redressal Committee

The Company has constituted a grievance redressal committee to address and resolve complaints received from general public. The committee consist of three high officials.

SL #


Phone number

Email ID


Adv Rajesh 


[email protected]


Adv Balachandran


[email protected]


Mr Sajeev V P


[email protected]

Complaints can be filed by the general public over phone, email, post and walk-in to the committee in the following addresses

Postal address:

Vieroots Welleness Solutions Pcvt Ltd, 2nd floor, Manath Enclave, Olimugal Junction, Kakkanad

  • Every complaint received by the committee shall be numbered and entered in a register kept in the system and shall issue acknowledgment with registration number electronic media to the complainant. 
  • The committee will look into the matter independently and Judicially and if necessary personally verify the matter and resolve the problem raised by the complainant. 
  • During the enquiry the committee has the power to give appropriate directions or recommendations to the company or direct sellers or to the employers of the company
  • Every complaint shall be resolved within 45 days from the date of making of the complaint
  • The committee shall keep all recordings of the proceedings with them
  • The committee shall inform the complainant, the final outcome of the complaint thru electronic media.
  • The committee will be impartial and Judicial 

For Vieroots Business information and compensation plan,  please visit www.wa.vieroots.com