Return Policy

What are the cases where we accept a Return, Refund or Replacement?

We would be happy to issue Return, Refunds or Replacements within 3 days of order delivery for the following cases: Wrong Item Delivered, Transport Related Damage.

To be eligible for refund, your item must be unused, unopened and in the same condition that you received it in. It must also be in the original packaging.

Note: Freebie items are strictly non-returnable, non-refundable, and non-replaceable.

What happens if I receive a improper product?

Please be informed that at support@vieroots.com, we do not have any 3rd party sellers.

This means that 100% of the products listed on our website are fulfilled directly by us in our own warehouse only. Due to this, We/You do not have to rely on anyone else for sending an authentic product.

Since all the products are fulfilled & delivered by Vieroots or vie partners only, and we are the official, authorised and certified distributor/seller of all the products that we sell, there is no possibility of you receiving a fake product.

If you need help with authenticity verification, it can be done by directly contacting the Vieroots customer care and sharing product images/batch number.

What happens if the product is close to expiry?

We usually keep the latest batches of all stocks here as we receive new stocks on a weekly basis from most official suppliers, so you should not worry about receiving a near expiry product.

For products that have more than 24 months of shelf life, 2 months or less remaining is considered as “near expiry” and for products that have 24 months to 36 months of shelf life, 2 months or less remaining is considered as “near expiry”.

We may occasionally sell products that are close to expiry on special offers or in “clearance sale” section, however, the expiry date will be clearly mentioned in such cases if the product is “near expiry”.

What happens if the product is damaged during transportation?

In rare cases of transport damage,

• If you found the carton box damaged/tampered or without the Vieroots branded tape, please reject it at delivery (including prepaid orders) and contact us and we will resolve the matter.

• For all claims related to receiving a damaged product, we advise you to share video evidence of unboxing the carton box from all sides and the issue. We may not be able to entertain claims of a damaged product being received without a video proof at the time of unboxing.

What happens if I got a notification that my order was marked as delivered, but I never received it?

In an extremely rare and unlikely scenario like this, we require you to inform us within 2 days of receiving the notification of order being complete so that we can take necessary action with the courier/delivery person and resolve the case.

How will my refund be processed once I return an item?

If you have paid using a prepaid method for payment then we will reverse the payment in the same account that you paid from.
In case of Cash or Bank Deposits as modes of payment, we will ask you for your bank details and transfer the money digitally.

How long does it take to process refunds?

We issue refunds within 3 business days on our end post-approval of the refund. Your bank can take up to 7 business days to process and reflect it once initiated on our end.

Note :when it comes to combo offer, single item cannot be returned or refund